Frequently Asked Questions

We make the entire shopping experience super easy! Either shop directly on our website at LuxuryBazaar.com, speak with a team member via livechat, phone or text message!  Our team will walk you through every option and make sure you’re fully satisfied with your purchase.

We typically can offer a discount when paying via bank wire because we avoid the rates charged by credit card processing. Please speak to a team member for the best possible price on any watch we offer. 

We do on certain watches. You’ll see the “Make an Offer” functionality on watches where we’ll consider an offer. 

We guarantee that every watch we sell is 100% authentic. Luxury Bazaar stands behind our authenticity guarantee and offers a full refund on any watch not found to be completely authentic.

All watches we offer undergo a thorough service by a certified watchmaker or a brand specific service center.

Yes, we offer a 2-year service warranty on every single item we offer for sale. 

Yes, unless otherwise stated, every watch we offer that comes with a bracelet does include all original links. 

No, we do not offer customization services. 

No, each watch states what is included with it. Images will also be provided of everything included with the watch. 

Absolutely. Every watch is listed with photos of the actual watch, in its current condition and what is included with it. 

LuxuryBazaar.com is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.

Selling your watch to Luxury Bazaar is simple. 

You can request an offer on our Free Instant Offer platform at sell.luxurybazaar.com.

If you agree to the offer, we will send you a pre-paid and insured shipping label. 

We’ll ask you to complete a purchase agreement and submit your payment information, shipping information and a copy of your driver’s license or valid ID.

Carefully package up your watch, stick the label on the box, and drop it off at your nearest FedEx location.

Once we receive your timepiece, one of our in-house  experts will conduct an inspection (recorded on video) to confirm that everything matches up with the received description. 

You’ll then receive a a same-day bank-wire using the information you provided earlier.

If you choose payment by escrow, we’ll fund your escrow.com account prior to you shipping us the watch. Upon receipt of the watch and a successful inspection, we’ll release the escrow funds to you and Escrow.com will pay you via your chosen payment method. 

We buy the following brands: A. Lange & Sohne, Audemars Piguet, Bell & Ross, Blancpain, Breguet, Breitling, BVLGARI, Cartier, Chopard, F.P. Journe, Franck Muller, Hublot, IWC, Jaeger-LeCoultre, Omega, Panerai, Patek Philippe, Piaget, Rolex, Tag Heuer, Tudor, Ulysse Nardin, Vacheron Constantin, Zenith & others

You’re welcome to counteroffer via our app or by speaking to a buying agent. However, typically our offers are best and final. 

Once you accept the offer we provided you will choose if you prefer to receive payment via Escrow.com at which point we will set up an escrow account for you and fund it with our offer amount.

If you choose to deal with us directly then we will provide you with an insured shipping label to send us the watch for inspection, after which we will pay you directly via bank wire or check.

Your package and watch are opened under video camera and is handled by our in-house watch experts from the moment it arrives. 

The shipping label we provide you is fully insured for the offer amount. This means that if your watch is lost, or stolen during shipping you are insured for the full amount quoted for your watch.

We will assist with all claim information if that were to happen.

If comparing to the same exact item on our website you must consider the year, condition, what the watch includes, as well as our costs such as servicing, shipping, processing fees and profit margin. 

Due to the volatility of the watch market, our offers are good for a maximum of 48 hours from time of receipt.

Complete the form at sell.luxurybazaar.com and choose “TRADE” rather than Sell and our team will provide you with a trade value for your watch which you can apply toward any other timepiece you choose. 

Our watch appraisers keep their finger on the pulse of the market and even though some models can change prices a few times a day, we offer the best rate at the time of offer.

Yes, we absolutely do. Please make sure to mention that in the offer request so that we are aware of it.

Our system will provide you constant status updates the minute the item leaves your hands.

Once we receive the watch you will be notified and our appraisers will get to work examining the watch.

You will be notified once they are finished and if the watch condition matched your description or if a revised offer is necessary.

Yes, upon offer acceptance and the watch shipping, we will ask you to send us a picture of your driver’s license or government-issued Identification along with your current address.

We do this to safeguard ourselves in case the watch is reported stolen.

We made our jewelry shopping more exclusive and curated by dedicated expert client advisors to help you with your jewelry needs. Simply speak to one of our client advisors to find the perfect jewelry item for you.

We guarantee that every jewelry item we sell is 100% authentic. Luxury Bazaar stands behind our authenticity guarantee and offers a full refund on any item not found to be completely authentic.

This depends on the ring itself and we invite you to ask a team member on a case by case basis. Be aware that any modification to jewelry items will void the return policy.

Each bracelet is sized individually and those measurements are shown in the product details. You can also ask a a team member to provide additional measurements if needed. 

All of our gold items are 100% gold and the purity is disclosed in the product details such as 14K, 18K, and 24K. 

A gold karat is 1/24 part, or 4.1667 percent, of the whole, and the purity of a gold alloy is expressed as the number of these parts of gold it contains. Thus, an object that contains 16 parts gold and 8 parts alloying metal is 16-karat gold, and pure gold is 24-karat gold.

Diamond Clarity Refers to the Absence of Inclusions and Blemishes. For example:

Flawless (FL) No inclusions and no blemishes visible under 10x magnificationInternally Flawless (IF) No inclusions visible under 10x magnification

Very, Very Slightly Included (VVS1 and VVS2) Inclusions so slight they are difficult for a skilled grader to see under 10x magnification

Very Slightly Included (VS1 and VS2) Inclusions are observed with effort under 10x magnification, but can be characterized as minor

Slightly Included (SI1 and SI2) Inclusions are noticeable under 10x magnification

Included (I1, I2, and I3) Inclusions are obvious under 10x magnification which may affect transparency and brilliance

Diamond Color Actually Means Lack of Color..

GIA’s D-to-Z diamond color-grading system measures the degree of colorlessness by comparing a stone under controlled lighting and precise viewing conditions to masterstones of established color value.

We can definitely try but it may take more time than you’re willing to wait. 

You’re welcome to call us at 215.328.0880, text us at 215.234.3497 or speak to a team member via our Livechat

Every order processed goes through our payment verification system which may take 12-48 hours. Please respond to email requesting additional information to hurry the process. 

This is most likely a result of a negative finding during our payment verification process. A team member will reach out to you asking for an alternate payment method. 

We offer a seven day no questions asked return policy as well as a two-year service warranty. 

To initiate a return please reach out to us via phone @ 215.328.0880, email @ [email protected] or LiveChat to speak with a team member that will create a return request and provide a return shipping label for you. 

We ship to most approved countries. The list does change every so often so we recommend speaking with a team member prior to placing an order if you’re unsure. 

Our payment options are wire (bank transfer), all major US credit cards, PayPal, Paypal Credit, Venmo, and our payment plan offering is via the third-party provider, Affirm. For international orders, we accept wire payment only. For Canada, UK and Australia we accept PayPal as well.

Our standard free shipping is via FedEx Ground or FedEx 2-Day for items over $300. Expedited shipping is also available via Priority Overnight. 

No. Our shipments must be shipped to the original shipping address and require adult signature on all items over $300.